Who these Terms cover
These Terms of Service ("Terms") govern access to ManePilot, including its website, web and mobile applications, booking and customer-portal features, and related software services (the "Service"). The Service is offered by IronMane Creative ("ManePilot," "we," "us," or "our").
"Customer" or "you" means the business or individual entering into a subscription or trial and, where relevant, its authorized users. If you accept for a business, you represent that you have authority to bind it. Account owners and users must be at least 18 and legally able to enter the agreement.
When you affirmatively accept these Terms during account creation or purchase, they form your agreement with us. A person using a service business’s booking page or private link is not buying a ManePilot subscription merely by doing so; sections concerning customer-facing use, communications, and acceptable conduct still apply as relevant. The service business’s own service agreement governs its work for that person.
What ManePilot provides
ManePilot provides tools for customer and job records, bookings, leads, estimates, scheduling, dispatch, invoices, payments, messaging, service plans, reporting, and field work. Available functionality depends on the product version, permissions, configuration, connection status, device capabilities, and any required third-party account.
We provide software, not the trade services performed by your business. We do not employ or supervise your technicians, guarantee the quality of your work, or become a party to your agreements with your customers. You remain responsible for licensing, safety, insurance, staff, quotes, taxes, fulfillment, refunds, and disputes concerning your business.
Screenshots or examples are illustrations of product use, not a guarantee of business results. Customer navigation does not mean route optimization or live GPS tracking. Tracking included service-plan visits does not, by itself, authorize or provide recurring customer card charges.
Accounts, seats, and permissions
Provide accurate account and billing information, protect credentials and portal links, and give access only to authorized people. Each seat is for an individual user; a shared login is not a way to exceed the plan’s seat allowance. Workspace owners manage invitations, roles, and user removal.
You are responsible for activity you authorize and for promptly reporting suspected account compromise. We may verify identity or business authority before changing account ownership, restoring access, disclosing data, or processing a sensitive request.
Plans, prices, and the 14-day trial
The regular subscription options shown on the ManePilot marketing site are Starter — US $69 per month or US $690 per year, for up to two people and Crew — US $139 per month or US $1,390 per year, for up to 10 people. Both plans include the same features; the difference is the number of people who may use the workspace. The annual prices provide two months free compared with paying the regular monthly price for 12 months. Applicable taxes, Stripe processing charges, Twilio usage, and other separately disclosed third-party fees are not included unless the offer expressly says otherwise.
A founding rate is offered to the first 25 shops that subscribe: Starter — US $49 per month or US $490 per year and Crew — US $119 per month or US $1,190 per year. The founding rate remains locked for as long as the shop stays continuously subscribed. Your confirmed purchase summary identifies whether a founding rate applies.
Every plan begins with a 14-day trial that does not require a payment card and provides an opportunity to evaluate the Service. Starting a trial alone does not authorize a paid subscription or any charge. If you do not choose and authorize a paid plan by the end of the trial, your customers, jobs, and invoices remain readable, but you cannot add new work until you choose a plan.
Before authorizing a paid subscription, review the amount, billing interval, first charge date, and any treatment of remaining trial time shown at checkout. Only an expressly accepted paid subscription can create recurring charges. A yearly total is the charge for an annual billing interval, not a monthly payment.
A confirmed purchase summary controls the specifically agreed price, interval, seat allowance, and any founding rate. A later website price does not retroactively change an already paid period. No feature is promised solely because it appears on a future roadmap.
Paid subscriptions and automatic renewal
A paid subscription renews automatically for the same billing interval until canceled. By expressly subscribing, you authorize the disclosed recurring charge to your selected payment method, plus applicable disclosed taxes. Renewal charges occur at the start of each new paid billing period.
Keep your billing information current. Failed payments may be retried and may eventually result in restricted access. We will use reasonable notice and an opportunity to correct a billing issue where practical; urgent fraud or security concerns may require immediate action. We do not charge merely because a person visited this website or received a customer-portal link.
Canceling, changing plans, and refunds
Cancel future renewal in Settings → Billing → Manage billing, card and invoices, which opens the billing portal, and follow the cancellation controls. If the portal is unavailable or you cannot access the account, email support@ironmanecreative.com to request cancellation. We may reasonably verify account authority, but will not require a sales call or a reason for leaving.
Cancel before the next renewal charge to avoid that next charge. Ordinary cancellation stops future renewal and leaves access for the remainder of the paid period, unless you request immediate account deletion or suspension is required for security or a material breach. A cancellation request received before renewal will not be treated as late solely because our processing is delayed.
You may change plans in Settings. Stripe applies the prorated charge or credit for the part of the billing period used, and the checkout or billing portal shows the financial effect before you confirm. A downgrade must fit the active number of users. A credit is not necessarily a cash refund.
Refund policy: subscription fees for a paid period are generally non-refundable, and cancellation does not ordinarily create a prorated refund for unused time, except where law requires a refund, a specific offer promises one, or we agree otherwise. We will investigate and correct duplicate or unauthorized charges and billing errors. This does not limit statutory refund or payment-dispute rights. If we discontinue a paid Service or end your subscription for reasons other than your breach, we will refund prepaid fees for the unused portion that we do not provide.
Canceling billing and deleting data are different actions. Export needed information before deleting a workspace. You can close your account yourself from the web or phone app. Deleting the last-owner workspace initiates subscription cancellation, but check the billing confirmation and contact us promptly if it does not appear.
Stripe, texting charges, and other connected services
Stripe processes the subscription payment you make to ManePilot. Separately, your connected Stripe account processes card payments from your own customers. You remain the merchant for your services and are responsible for processor approval, settlement timing, processing fees, refunds, chargebacks, reserves, and your own customer payment terms.
Text messaging uses the Twilio account you connect. You are responsible for its account ownership, number registration, sender verification, carrier requirements, and usage charges. Email is included for permitted product use; that does not authorize bulk unsolicited messaging or a guaranteed email volume beyond any limits disclosed for the Service.
Third-party services have their own contracts and availability. Connecting one authorizes the data exchange needed for the chosen feature. Keep credentials secure, review the permissions, and disconnect access you no longer need. We are not responsible for a third party’s independent service, but remain responsible for our own legal and contractual duties.
Booking, estimates, approvals, and customer portals
Your business is responsible for the services, availability, prices, taxes, cancellation rules, and other terms shown to its customers. Review generated documents before sending them and verify approvals and payment status before relying on them. ManePilot does not decide the enforceability of your customer contract.
Customers using a link should verify the business, service details, amount, and terms before approving work or making a payment. An approval or typed name may create an electronic record of the action, but these Terms do not guarantee that every transaction meets every jurisdiction’s requirements for a particular kind of contract.
Private links are for the intended recipient. Do not publish them or use them to access someone else’s records. The issuing business may revoke a link. Questions about a service job, a bill, or a refund for trade work belong with the service business, not ManePilot’s software-subscription support.
Messages, reminders, and review requests
Before sending messages through ManePilot, your business must have the permissions and lawful basis required for the sender, channel, message purpose, and recipient’s location. Obtain and keep evidence of the required consent, identify the sender, provide appropriate notices and opt-out instructions, and honor withdrawals. Purchased, scraped, or improperly shared contact lists are not permitted.
Messaging consent must not be bundled into general acceptance of these Terms. Adding a phone number, importing a customer, booking a service, or buying a ManePilot subscription does not automatically authorize every kind of text or promotional message. Obtain separate permission where required for marketing and transactional purposes.
For customers receiving business appointment reminders, arrival updates, customer-service texts, or review requests through ManePilot: message frequency varies; message and data rates may apply; reply STOP to opt out and HELP for help, or contact the sending business. Carriers are not liable for delayed or undelivered messages. Reach support@ironmanecreative.com for help with the platform, and read our Privacy Policy for messaging-data handling.
Honor email unsubscribe requests and applicable commercial-email rules. Do not falsify reviews, condition incentives on positive sentiment, or use the Service to suppress lawful negative feedback. We may stop messaging or an integration to prevent abuse or comply with a provider’s requirements. A template or automation feature is not a compliance guarantee.
Your records and our limited permission to process them
As between you and ManePilot, you retain your rights in the records, photographs, messages, logos, and other content you provide ("Customer Data"). You are responsible for the accuracy, lawful collection, permissions, and lawful use of that data, including permissions from customers and team members where required.
You grant us a limited, non-exclusive permission to host, store, copy, transmit, display, and otherwise process Customer Data to provide and secure the Service, follow your lawful instructions, support you, and comply with law. This is not a transfer of ownership and does not authorize selling your customer list or using your private job photos in public marketing.
Our Privacy Policy explains data handling. Where we process personal information solely for your business, we act on your instructions rather than determining your customer-service purposes. The processing terms below apply to that information.
Processing personal information on your behalf
Scope and duration. Processing supports the requested customer, team, job, booking, communication, payment-record, reporting, and related workflows for the period of service and permitted deletion or retention afterward. It includes collection, recording, organization, storage, retrieval, transmission, correction, and deletion. The people concerned include your staff, customers, prospects, and business contacts; the data categories are the relevant account, contact, work, communication, and technical records described in the Privacy Policy.
Instructions and confidentiality. We will process this information only to provide the contracted services and follow your lawful instructions, unless law requires otherwise. We will limit access to authorized people subject to appropriate confidentiality obligations and will notify you if we believe an instruction conflicts with applicable data-protection law.
Providers and safeguards. You authorize operational providers described in the Privacy Policy and any integration you choose, subject to applicable law. Where providers act as our subprocessors, we will require appropriate written data-protection obligations. We remain responsible for the duties applicable to us and will maintain safeguards appropriate to the information and risks.
Assistance. Taking account of the processing and information available to us, we will reasonably assist with applicable individual-rights requests, security incidents, and compliance obligations. We will notify the business without undue delay after confirming a breach of personal information we process on its behalf, with information reasonably available, subject to applicable law. On reasonable request we will provide information necessary to demonstrate compliance and cooperate with an appropriate confidential audit or assessment, protecting other customers’ information.
Return or deletion. Use the available export tools or contact us before deletion. At the end of the processing relationship, we will return or delete personal information on your lawful instructions, subject to legally required retention and restricted backup rotation. Contact us before using the Service for processing that requires additional contractual terms or international-transfer safeguards. No unsupported certification or blanket GDPR, HIPAA, or other regulatory compliance is promised.
Acceptable use and sensitive information
- Do not use ManePilot for illegal, fraudulent, deceptive, discriminatory, harassing, or infringing conduct.
- Do not send spam, malware, or unauthorized messages; evade security, usage controls, or seat limits; or attempt to access another workspace.
- Do not upload full card numbers or security codes into notes or files, medical records, government identity documents, or other specially regulated sensitive data unless we have expressly agreed to suitable support and safeguards.
- Do not sell access, impersonate another business, misrepresent consent, or connect an API or webhook destination you are not authorized to use.
- Do not interfere with service operation or run intrusive security testing without permission. This does not restrict lawful good-faith reporting of a vulnerability.
Use only the customer details needed for the work, and apply extra care to access codes, property images, VINs, and private communications.
Mobile access, offline work, and operational decisions
Mobile and offline capabilities depend on the device, version, permissions, and data already available on the device. Some actions, including sending live messages, synchronizing records, opening external maps, or authorizing online card payments, require connectivity. Check synchronization and payment status after reconnecting.
Software prompts, diagnostic records, tax calculations, estimates, and reports assist your work; they are not professional safety, technical, legal, tax, or accounting advice. Independently verify information affecting a repair, financial decision, or legal obligation. ManePilot is not an emergency-dispatch or life-safety system. Do not use it while driving or performing a task that requires undivided attention.
ManePilot intellectual property
We and our licensors retain rights in ManePilot’s software, design, documentation, and branding. Subject to these Terms and applicable license rights, you may use the Service for your authorized business purposes during the trial or subscription. Do not remove ownership notices, copy proprietary portions for resale, or use the ManePilot marks to imply endorsement without permission.
Third-party and open-source components remain subject to their applicable licenses. Nothing in these Terms takes away rights those licenses or applicable law grant you. Feedback is voluntary; we may use general product suggestions without payment, but that does not grant rights to disclose your confidential Customer Data.
Service and price changes
We may update the Service to improve functionality, fix problems, meet legal requirements, or respond to provider changes. We will give reasonable notice of a material reduction in paid functionality where practical. Urgent security or legal issues may require faster action.
A subscription price increase will apply prospectively, not to a period already paid, and we will provide at least 30 days’ notice before it takes effect for an existing subscription, or longer if law requires. You can cancel before the affected renewal. Material agreement changes will be identified with an updated date and appropriate notice; renewed consent will be obtained where required.
Suspension and ending the relationship
You may cancel as described above. We may restrict or end access for material breach, unlawful use, a security risk, or unresolved nonpayment. Where practical and safe, we will provide notice and a reasonable chance to address the issue. Restrictions will be proportionate to the concern.
For termination without your breach, we will provide reasonable notice where practical and the unused-prepayment refund described above. We will offer a reasonable way to retrieve your data unless prohibited by law or a necessary security restriction. We do not guarantee indefinite storage after a trial, subscription, or account ends.
Availability and warranties
We will use reasonable care in providing the Service. We do not promise uninterrupted operation, error-free records, universal device compatibility, delivery of every message, specific search rankings, or any particular revenue or business outcome.
To the extent permitted by law, and except for express commitments in these Terms, the Service is provided "as is" and "as available," without implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This does not exclude protections or remedies that applicable law does not allow us to exclude.
Limits of liability
To the extent permitted by law, neither party is liable under this agreement for indirect or consequential losses, such as lost anticipated profits, arising from use of the Service. Each party’s total aggregate liability arising from this agreement is limited to the greater of US $100 or the ManePilot subscription fees paid or payable by you for the 12 months immediately before the event giving rise to the claim.
These exclusions and limits do not apply to fraud, willful misconduct, gross negligence, liability that cannot lawfully be limited, or your obligation to pay properly incurred subscription fees. They do not remove statutory consumer rights or a regulator’s powers. Independent service providers remain responsible for their own work and agreements.
Questions, disputes, and general terms
Contact us first at support@ironmanecreative.com so we have a reasonable opportunity to resolve a concern. This informal step does not prevent urgent legal relief, a statutory complaint, or exercising payment-dispute rights. These Terms do not impose mandatory arbitration or a class-action waiver.
Applicable law determines the governing law and courts with jurisdiction unless we and you expressly agree otherwise in a valid written agreement. Mandatory protections in your jurisdiction continue to apply.
These Terms, the Privacy Policy, any accepted order details, and any separately signed agreement covering the Service form the agreement on that subject. A signed agreement controls a direct conflict it expressly addresses. If a provision cannot be enforced, the remaining provisions continue to apply. Failure to enforce a term immediately is not a waiver. We may transfer this agreement as part of a genuine transfer of the Service, subject to notice and any consent required by law.
Neither party is responsible for delay caused by events beyond its reasonable control, but this does not erase payment, refund, data-protection, or other obligations that still apply. Notices about the account may be delivered to the account email or through the Service; keep contact information current.
Contact
IronMane Creative — ManePilot
Email: support@ironmanecreative.com
For account access: ManePilot login
For data practices: Privacy Policy