Automatic review requests
Request a review a set number of days after completed work.
Reviews & follow-up
Finish the work. Keep the relationship moving.
Make review requests part of the finished job rather than something you remember at the end of a busy week. Choose a delay after completion and keep follow-up connected to the customer.
Tools for reviews & follow-up
Reviews in one place
Read and reply to reviews.
Reusable message templates
Write your frequently sent messages once and reuse them.
Two-way text messaging
Use your own Twilio account and number. Replies come back into the app.
Customer records and history
Keep contact details, addresses, notes, service history, and linked vehicles or equipment.
Time the request around the actual work
Base the request on completed work, not simply the day an appointment was scheduled. A configurable delay lets you decide when the follow-up should go out. Check your review destination, message, and sending connection during setup.
Keep the conversation personal
A reminder and a reply belong with the customer context. Use reusable messages for common updates and your own Twilio number for two-way texts. Twilio usage charges are separate from the ManePilot subscription; email is included. Automatic messages depend on the configured sending services.
Inside ManePilot
A real view of the workflow.
Actual app capture supplied for this product preview. Automotive example shown.